Although the example talk is extensive, the message of this article is clear:
You should not expect to be able to greatly influence people if you do not spend any time with them, or if you do not hear what they have to say. If they do not talk by themselves, make them talk by asking good questions.
I’m a good listener, and still in my role as a scrummaster, it’s hard in every conversation to remember that the other person should do the talking…
http://tombartel.de/2016/05/05/if-you-want-to-be-understood-listen/